Cancellation, Return, Refund & Exchange Policy

Last Updated: 15/9/2026

At Ilkal Sutra, every piece is carefully prepared and checked before it reaches you. We want

your shopping experience to be simple, transparent, and worry-free.

Cancellation

You may cancel your order at any time before it is dispatched. Once the order has been

dispatched, cancellation will no longer be possible.

Please contact us with your order details to request a cancellation.

Returns

Return requests must be raised within 5 days of receiving the product.

Returns are accepted in cases such as:

 The product arrives damaged.

 The product has a genuine manufacturing or quality issue.

 The wrong product has been delivered.

 The product received is different from what was ordered.

To process a return, please ensure that:

 The product is unworn and unused.

 All original tags and packaging are intact.

 The product has not been washed, altered, or damaged after delivery.

 Clear photographs or videos may be requested to verify the issue.

Exchanges

Exchanges are available only for a colour change of the same product/pattern, subject to

availability.

 The pattern/design cannot be changed through an exchange.

 Exchange requests must be raised within 5 days of receiving the product.

 The product must be unworn and unused, with all original tags and packaging intact.

 The requested colour will be provided only if it is available in the same pattern/design.

 If the requested colour is unavailable, the exchange may not be possible.

Refunds

Once we receive the returned product, our team will inspect and verify the issue.

Once the return is approved, the refund will be initiated to the original payment method.

The refund should reflect in your account within 5 working days after the refund is processed.

The actual time may also depend on your bank or payment service provider.

A Note About Handloom

As Ilkal Sutra celebrates authentic handloom textiles, minor variations in colour, texture,

weave, and finish may naturally occur. These are unique characteristics of the craft and are not

considered defects.

Please note: Due to the nature of handloom dyes, some excess or loose colour may release

during the first few washes. This is a natural characteristic of the dyeing process and does not

necessarily indicate a defect in the fabric. We recommend following the care instructions

provided with the product.

For any cancellation, return, refund, or exchange assistance, please contact us:

Ilkal Sutra

Email: ilkalsutra@gmail.com

Phone: 9180172712

Every piece carries the character of its craft. We ensure that what reaches you carries our

promise of quality.